We commit to responding to your requests within 60 minutes, and no job is too big or small — be it at light bulb change, or a make-good following a natural disaster — our team is at the ready to mobilise and ensure business continuity, operational efficiency and workplace safety for you and your people. And to ensure continuity of service, we offer you your very own account manager — and they take your business personally. That’s our guarantee.
Our industry leading facility maintenance practices are underpinned by our dedicated team and support structure including;
- 24/7 Customer Help Desk Centre
- Dedicated Account Managers as your single point of contact;
- Backing of a large pool of Operations Co-ordinators
- In-house trades team and contractor network
- Technicians and engineers to trouble-shoot and support you
- Strong contract governance and real-time reporting
- Integrated technology to deliver expertise
100
Work orders per annum
94
First time fix rate
3000
Subcontractors Nationally
60
Emergency response time
Modus Services
Carpentry
Electrical
Painting
Mechanical
Minor works & Rollouts
Tiling & Flooring
Concrete
Glazing
Plumbing
Hvac & Refrigeration
Our Account Managers
CHLOE OTTAWAY
Account Manager
Account Manager
TARA-LEE ARANE
Account Manager
Account Manager
CLAUDIA WHITE
ACCOUNT MANAGER
ACCOUNT MANAGER
ANNALISE BARRATT
Account Manager
Account Manager
JESSICA HERBERT
Account Manager
Account Manager