ANZ needed to find innovative, best practice service provider. After a tender and procurement process, Modus was entrusted to provide all national Commercial Handyman Services, managing building operations and maintenance programs across 1200 sites.
ANZ selected Modus for its high standards of workmanship and emphasis on strict safety and sustainability standards. A large and diverse client base also afforded Modus significant buying power. This allowed the team to pass on competitive rates and offer superior contract models across the ANZ portfolio.
Modus has employed a dedicated in-house team that performs the majority of trade works including plumbing, electrical, shop fitting, carpentry. This team is supported by a third party sub-contractor management system (Rapid Induct) offering a database of over 3000 sub-contractors. These steps ensure up-to-date compliance obligations with OHS & WHS practices to deliver the highest standard work practices.
The ongoing nature of the project requires efficient service to all metropolitan, suburban and rural locations around the country, along with accurate reporting. Modus is able to provide both. A comprehensive preventative maintenance program has also been implemented, providing significant long-term cost savings to the client.
Modus was able to provide a full compliment KPI reporting structure, including phone calls to CSC team, response times to logging work orders, daily work order closures, and extension reports. The team consistently achieves above 97% success rate in all KPI targets as they continue to service ANZ’s growing network.