CommBank Benalla enjoys an innovative and attractive interior upgrade with minimal disruption to business.




2 weeks


Project Management


Commonwealth Bank of Australia (CommBank) required a refit and upgrade to its busy Benalla retail branch. So CommBank selected Modus, recognised as specialists in live bank environments, to complete the project. The overarching project goal was to deliver an innovative and attractive personal and business banking centre. Security airlock technology, a bright open plan and glass service zones together with fittings upgrades were all pivotal to project success.


Time and business continuity were of the essence in this project. CommBank Benalla required minimal disruption to its operational activities balanced with swift project delivery so the impressive, new-look branch could be launched to customers. Modus successfully balanced these competing needs with a comprehensive, strategic program of activity delivered by an experienced, skilled work crew.

Modus worked closely with CommBank to deliver an extensive upgrade to the branch interior with minimal disruption to business. Existing office walls were demolished to achieve more easily navigable service zones and open plan workflow. A mid-counter section was professionally removed according to all relevant compliance requirements. This made way for advanced airlock technology, offering improved comfort and security to staff and customers alike. New secure offices, ATM and airlock walls together with new secure doors were also constructed to further enhance branch security.

As an uplifting finishing touch, Modus gave the entire branch interior a fresh coat of paint. This was complemented by new joinery installed in all branch offices. Modus delivered the Benalla branch fit-out and upgrade on time and on budget without impinging on daily operations.